Be the key step between the business and development teams in ERP implementation
Build / maintain relationships with key business stakeholders and have a network of contacts to help understand different functions and processes within the business
Own / solve organizational information problems and requirements by analysing requirements; recommending system controls and protocols.
Assist in the incident process to ensure all issues are dealt with within SLA’s and assigned to developers when necessary.
Assisting in managing our business as usual change management process and associated tools.
Provide support and advice to users in creating test plans and performing first pass / stage testing as appropriate.
Own / analyse change requests to understand implications on other system users and other regions.
Work with software supplier and users when required to ensure software meets business needs in terms of functionality and appearance.
Work with other team members to ensure consistency of approach and application, to provide business process improvements consistent with agreed departmental standards.
Provide support and advice to end users to ensure that the investments made in systems provide for maximum personal productivity.
Perform the role of lead BA as required on software projects through each step of the Software Development Life Cycle.
To work within the requirements of the Company's Health and safety, Quality and Environmental management systems
Coordinate with consultants, internal development team and the business to drive the new ERP implementation on time and on budget.
Understand the business process and the detail of the ERP solution, use all necessary tools to influence both the business and the solution provider to get the solution implemented for the business.
Understand business needs; constructing workflow charts and diagrams; studying system capabilities; writing specifications.
Working with our Change Management tool to ensure change requests are defined accurately and with enough detail for our development team to progress.
Improves systems by studying current practices; proposing enhancements.
Recommends controls by identifying problems; writing improved procedures.
Define test plans and perform first pass / stage suite testing.
Feeds into project requirements by identifying project milestones, phases, and other elements.
Assists in monitoring project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
Maintains system protocols by writing and updating procedures.
Provides references for users by writing and maintaining user documentation.
Infor Cloud Suite Industry (Syteline 10) ERP, Jira, Software Documentation, Software Development Process, Change Management, Software Requirements, Database Structure and SQL.
Relationship Building and Networking, Analysing Information, Requirements Definition, Teamwork, Verbal and Written Communication, Promoting Process Improvement, Test Plan Development, Software Testing.
Ability to manage multiple projects from beginning to completion.
Good written and verbal communication skills are crucial for working with all stakeholders
Ability to understand the team’s challenges and develop solutions.