Operations Business Model Manager

Key Responsibilities

Operational Excellence & Implementation

·       Develop and adapt operational frameworks (e.g., staffing models, productivity benchmarks, patient flow) to local regulatory and cultural contexts.

·       Coordinate with the local Manager to address operational challenges and co-create solutions.

·       Support the rollout and adoption of the global operating model across Italian sites.

Cross-Functional Collaboration

·       Partner with HR, Finance, and the Board to align local initiatives with global priorities.

·       Act as a liaison between the Italian sites and global operations forums, ensuring two-way sharing of learnings and innovations.

Change Enablement

·       Support change management efforts related to new operational standards or programs.

·       Ensure that the customer experience remains central to all operational initiatives.

The Ideal Candidate:

·       Bachelor’s degree in Business, Economics, Engineering, Sciences, or a related field.

·       Around 5 years of consulting experience (strategy, operations, or performance improvement).

·       Experience in project management across different business contexts.

·       Strong analytical and problem-solving skills; proficiency in Excel, dashboards, and data-driven decision-making.

·       Excellent project management and communication skills.

·       Demonstrated ability to collaborate across functions and influence without direct authority.

·       Fluent in English (required).

Based in Rome, Italy.

Willingness to travel regularly across Italy and occasionally to other European countries and the U.S.